FAQ overview

Questions

Top FAQs - CF

• Are all of your employees based in America?

  Yes. Classic Outfitters is 100% based in the United States, with most of our staff located in North Carolina.

• How do I know that Classic's online store is reputable?

  Classic Outfitters is proud of our A+ rating with the Better Business Bureau, and our customer testimonials speak for themselves. If you ever have any concerns, please contact Customer Service at 704-774-1102, and we will be happy to assist you.

• What kind of products does Classic Outfitters sell?
  Classic Outfitters offers a vast selection of products for outdoor enthusiasts available for sale online. We also stock thousands of accessories, including optics, body armor, tactical gear, and other essentials.

General Questions - CF

• Are there shipping discounts for large orders?

  Yes, orders over 150lbs have a special discounted rate from UPS that will save quite a bit off the normal rates. There is a further discount when your shipment reaches 500lbs.

• How can I get on your email list?

  You can sign up to receive our emails by filling out the sign-up form in our footer at the bottom of the site. By doing so, you will be the first to know when we receive new items, and you will receive offers exclusive to those on our email list.

• How do I know if I am complying with my local and state laws?

  It is up to each INDIVIDUAL to ensure your purchase will not violate your local or state laws. For best results, consult any applicable local / state ordinances, your state Attorney General's office, or a qualified attorney.

• If I am unhappy with my purchase, what can I do?

  We make every effort to ensure your order is shipped accurately and the product matches the advertised description.  However, if you are unsatisfied with the product you received, the following policies will apply:

                  No returns will be accepted more than 15 days past the delivered date
                  Return shipping charges are the responsibility of the customer, not Classic Outfitters
                  If we shipped you an incorrect item by OUR error, then we will issue a prepaid UPS return-shipping label

  NOTE:  Credit card returns are subject to a 3% return fee.  We reserve the right to inspect all returned merchandise.  If we determine a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee. 

• What are your hours of operation?

  Monday - Friday 9:00am to 4:30pm. We are closed on Saturday and Sunday.

Ordering - CF

• Can I order an item over the phone?

  Yes. You can place an order over the phone by calling 704-774-1102. 

  Customer support is available:

  Monday through Friday 9:00am to 4:30pm Eastern Time.

• Do you have a lay-away plan and/or alternative financing?

  We have alternative financing available, made possible through Credova. Credova enables you to purchase the items you want now and pay for them in installments over an agreed-upon time period. If you have a shopping cart subtotal greater than $300 and are ready to purchase, you will be able to choose Credova financing as a payment option during checkout. From there, you will be asked to fill out an application so Credova can determine in its discretion if you are eligible for alternative financing.

• How can I return an item to Classic Outfitters?

  Please email sales@classicoutfitters.com to initiate an RMA.

  Business hours are Monday through Friday 9:00am to 4:30pm Eastern Time.

• How will I know if my order has shipped and will I get a tracking number?

  If you have established an online account with us using a current email address, you will be emailed a tracking number automatically once your order has shipped.

• What form(s) of payment do you accept?

  We accept Visa, Mastercard, Discover, or AMEX.

• What is the best way to check the status of my order?

  The best way to check the status of your order is to log into your account via www.classicoutfitters.com. Once signed into your account, you will be able to see order status, order history, etc. Please do not call us for order status. It saves time and helps us be more efficient in packing and shipping your order when we are not tied up taking “order status” calls. Thank you for your understanding.

• Will my credit card be charged as soon as I place the order, or do you wait until my order is shipped?

  Your credit card will be charged at the same time you place your order (not when the order ships). Should you have any questions or concerns, please contact customer support at 704-774-1102.